The 14-day free trial needs no card and is never charged. Paid plans are sold through Lemon Squeezy, our Merchant of Record; approved refunds are issued to the original payment method through Lemon Squeezy.
Monthly subscription
You can cancel anytime from Workspace settings → Billing (or by contacting support) and keep access until the end of the current period. Payments for the current period are non-refundable.
Annual subscription
Your first annual payment is refundable in full if you request it within 14 days of purchase. After that window, annual payments and renewals are not routinely refunded or prorated for unused time. The service-problem exception below still applies.
Cancellation stops automatic renewal; it does not issue a refund. You keep access until the end of your paid year. When a full refund is issued, paid access stops: new audits, monitoring and fix checks are suspended, while existing reports remain readable.
Service problems
If a technical problem on our side prevents you from using a paid feature and we can’t fix it within a reasonable time, contact us and we’ll refund the affected period.
How to request a refund
Email support@semavora.com from your account email with your order number. We reply within 3 business days.
Nothing in this policy limits rights you may have under applicable consumer law.